Prices and payment

Prices and payment

Each item is listed with price including VAT. In the cart you can see the total price including all taxes, VAT, shipping and payment. We offer several different payment options that you can find below.

Import taxes, custom issues and fees

Orders that are shipped to countries outside of the EU (The European Union). may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If the products are rejected and not able to be brought into your country all costs must be borne by the recipient.

International Bank Transfer

Once we have received your order, we will send an order confirmation and payment instructions by email. Then you simply transfer money from your account to our Bank through your own Bank Service. The payment details you need can be found in the order confirmation, such as IBAN and SWIFT code. Do not forget to enter your order number as a reference so that we can match your payment with your order.

PayPal  

PayPal is a payment service owned by eBay. PayPal has more than 100 million users worldwide. Hundreds of thousands of companies use the service that is open to both individuals and businesses. Paying through PayPal is easy and fast. Payment takes place with a few keystrokes and money is immediately transferred to the seller's PayPal account. 

Once you confirm your order, you will be forwarded directly to the Paypal website to complete the payment. Make sure you wait until Paypal directs you back (or click the link) to our store to complete your payment.

When paying with a credit card a PayPal account is not needed.

Pre-orders

Most of our products are available for pre-order. If your order contains a pre-ordered item, it will be shipped as soon as the pre-ordered item is in stock. 


 

Returns, Replacement & Claims

 

You will pay your return freight back to us, return tickets will be sent out only on approved complaints. Once your return is administered, you will receive confirmation of this by email. The administration usually takes 5-7 business days after we receive your return.

Complaints

Once you have received your product, it is important that you immediately inspect this. In case of damaged packaging, this is advertised immediately at the place of delivery. We place high demands on the quality of our suppliers and ensure that the goods you ordered by us are delivered free of defects. Should you receive a defective or defective product, please contact us as soon as possible. Please describe the nature of the error and attach a picture file if you have the opportunity.

In case of a valid complaint, we will send you a  return slip, either by mail or by regular mail with info how to complete the return. 

Return Policy

Your right of withdrawal (withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret. The withdrawal period begins to run on the day you received the item or a substantial part of it. If the agreement concerns a custom-made item - or a product that has a clear personal touch, the withdrawal period begins on the date we provided information.

You are not entitled to:

The service commenced during the withdrawal period with your consent, the price depends on the fluctuations of the financial market, such as a share, the product can not be returned due to its nature, the seal is broken on audio or video recordings or computer programs. Seal also refers to technical sealing.

When you took advantage of your right of withdrawal:

You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the product is damaged or lost because you are negligent, you lose your right of withdrawal.


 

Private policy

 

When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to complete the agreement with you. You have the right under the Personal Data Act to obtain the information we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected or removed. Please contact us by email.

Cookies

This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies stored permanently on your computer. Meanwhile for your first visit to the web store, your browser will be assigned a session cookie that is unique and used to not mix you up as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you a better experience and support and does not store any personal information about you. Cookies can be deleted. For example, in this web store, cookies use cookies to keep track of your shopping cart, settings, and pages you've visited to give you a better customer experience and support.

 

General

We reserve ourselves for possible errors, product changes, price adjustments and any color defects. We reserve the right to adjust any price errors before and after the order has been processed.

All attempts at fraud are reported to police and Black Lion Productions reserves the right to cancel the purchase of fraud.

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